Data Protection & Governance
Privacy & Cookie Policy
Transparency on how Bots Safari Tours collects, processes, protects, and respects your personal data.
1. Overview & Data Controller
At Bots Safari Tours ("we", "our", or "us"), protecting your privacy and personal data is a foundational responsibility. This policy details our processing practices under the Botswana Data Protection Act (2018), the General Data Protection Regulation (EU GDPR), and applicable international privacy standards.
Data Controller Contact:
Bots Safari Tours (Pty) Ltd
Kasane & Maun Operations Hub, Republic of Botswana
Email: privacy@botssafaritours.com
2. Information We Collect
A. Expedition Booking & Enquiry Information
When you submit an enquiry, request a custom safari itinerary, or confirm a booking, we collect your full name, email address, phone number, nationality, preferred travel dates, group size, and dietary or physical accessibility preferences.
B. Park Permits & National Reserve Documentation
To secure required national park entry permits (Chobe National Park, Moremi Game Reserve, Central Kalahari), we may collect passport numbers, birth dates, and emergency contact details mandated by the Botswana Department of Wildlife and National Parks (DWNP).
C. Technical & Usage Data
We automatically collect standard server logs, IP addresses, browser types, and device telemetry to ensure site security and prevent automated form spam.
4. Lawful Basis & Data Safeguards
We process your personal data under the following lawful bases:
- Contractual Performance: To fulfill booking agreements, schedule mobile camping expeditions, and arrange park permits.
- Legal Obligation: Compliance with Botswana tax laws, tourism licensing regulations, and national wildlife authority reporting.
- Legitimate Interest: Protecting our website against cyber threats, form spam, and unauthorized access.
Data is encrypted in transit using SSL/TLS encryption and stored on secure servers with strict access controls.
5. Your Legal Data Rights
Under the Botswana Data Protection Act and international privacy laws, you possess the following rights regarding your data:
Right of Access
Request a copy of personal information we hold about you.
Right to Rectification
Request corrections to inaccurate or incomplete records.
Right to Erasure
Request deletion of personal data when contractual retention has expired.
Right to Object
Opt out of non-essential communications or marketing updates.
To exercise any of these rights, email our Data Protection Officer at privacy@botssafaritours.com.